The County Government of Wajir had been undertaking a water tracking project in Shaantaabak location for three years but this stopped abruptly in November 2014 due to lack of financial resources.

In August 2015, a joint field outreach visit by the Wajir South Development Agency and the Uwajibikaji Pamoja convener was conducted in Shantaabak location where the community members were sensitized about their rights and how to complain against poor services from both state and non-state service providers through the toll free Uwajibikaji Pamoja line. This system would enable them avoid incurring transportation and time costs as it was before whenever they wanted to report complaints to service providers’ offices in Wajir town.

Following this outreach visit, a complaint was lodged into the system by a member of the community in September 2015 requesting the county government to provide a water track to Shantaabak community as he explained the risk of not having water supply in the location. This complaint was entered into the system by the Convener’s office and referred to the Wajir County focal person for immediate redress.

On 2nd October 2015, the county directorate of disaster management and humanitarian coordination office team went to Shantaabak location and conducted a public forum where they shared the complaint received through the Uwajibikaji Pamoja system and assessed the water supply problem. After the assessment, the water department promised to provide a water track in the location after every 3 days.